Invalid leads are part and parcel of lead generation and unfortunately we cannot stop them. A bad lead is going to slip through every now and then and we like our partners to know that when this happens there is a fair and simple way to apply and get a refund.
Unless otherwise agreed, we will refund the full lead type cost where one or more of the following conditions is met:
You will not be refunded:
Other scenarios not covered by our Refund Policy may arise and we will investigate these on a case by case basis before making a decision.
You have 7 days (168 hours) from the moment you receive a lead to apply for a refund. After this period the lead will be deemed valid and refund requests will no longer be accepted.
If you feel you have received a lead which falls under one of the allowable return reasons and you would like to make a request to return it this can be done from within your account dashboard; made available when you open an account with Echo Ads.
You may do this on a lead by lead basis under the ‘Your Leads’ tab. If you are unsure about how to do this or require any assistance your account manager will be on hand to assist you.
We do reserve the right to try and contact the client ourselves to verify it is invalid. If we do contact the client and verify it is a real lead we reserve the right to bill you £20 as an administration charge.
If you have any questions in regards to our returns policy you can contact your account manager directly or call us on 0333 012 4004.
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